This document sets out the shipping policy that applies to customers that make a purchase at
If you have any questions, please contact our customer service team on firstname.lastname@example.org
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at
Economy shipping is untracked taking longer
Standard shipping is tracked and faster
Worldwide (different than above)
Order Processing Time
All orders placed Monday to Friday are processed and dispatched as soon as possible but please allow 7-14 days depending on ordered items (personalisation). Usually its much less. All orders placed during the weekend or on a public holiday will be processed on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order.
We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Please contact us before placing your international order.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.